Shipping policy

Thank you for choosing OOOW. Each piece is a material-led limited edition, handmade in Sydney as a collectible design object. Below is how we ship and deliver your order.

WHERE WE DELIVER
  • We deliver worldwide to street addresses.
  • We do not deliver to PO Boxes or Parcel Lockers.
  • No pickups / Click & Collect are offered.
DELIVERY SERVICES
  • We partner with trusted third-party carriers and premium delivery services.
COST AND ACCESS INFO
  • Delivery costs are calculated at checkout based on destination and parcel size/weight.
  • International orders may attract customs duties and taxes on import. These are payable by the recipient and are not included in the price.
  • Please tell us about any access constraints (stairs only, no lift, steep driveway, remote/rural) at checkout. Extra charges may apply for hard-to-access locations.
DISPATCH TIMEFRAME
  • Standard dispatch: 3–10 business days after payment confirmation.
  • Peak periods or special releases may extend dispatch times.
CARRIER AND TRACKING
  • Once dispatched, you'll receive Email/SMS tracking from OOOW or our carrier.
  • If the email doesn't arrive, please check your spam/junk folder and then contact us at hello@ooow.com.au.
ADDRESS CHANGE AND RE-DELIVERY
  • Need to change the delivery address? Please email hello@ooow.com.au before your order is dispatched.
  • If a delivery is attempted and fails (no safe drop, inaccessible address, no one available for signature where required), the parcel may be returned to the depot or to OOOW. Redelivery or redirection fees may apply and will be quoted before we rebook.
LOST AND DAMAGED GOODS
  • Please inspect your parcel upon delivery.
  • If a piece arrives damaged, faulty or not as described, let us know within 7 days of delivery, as set out in our Return Policy.
  • Email hello@ooow.com.au with your order number, photos of the piece and packaging, and a short description of the issue so we can assist promptly.
DELAYS
  • Delivery timeframes are estimates. High-volume periods, extreme weather, natural disasters, industrial action or other events beyond our control may cause delays. We'll keep you updated where possible.
RISK
  • Risk in the goods passes to you on delivery to the street address you provided (or when an authorised person accepts the delivery).
  • Title remains with OOOW until payment is received in full.
LIABILITY
  • To the extent permitted by law, OOOW is not liable for indirect or consequential losses arising from delivery delays or carrier handling.
  • Our liability is limited to the lesser of the replacement/repair of the goods or the price paid, subject to your rights under the Australian Consumer Law.
CUSTOMER CARE

Questions about shipping or an existing order? Email hello@ooow.com.au