Privacy and Security

Online purchases through OOOW are processed securely via recognised payment providers including Shop Pay, Apple Pay, Google Pay, VISA, and Mastercard. Each payment service has its own privacy and security standards; for more information, please refer to the respective provider’s privacy policy on their website.

All information you share with OOOW in the course of doing business is treated as strictly confidential and managed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

When you make a purchase, subscribe to our mailing list, or contact us through our website, you may be asked to provide personal details such as your name, delivery address, email, and phone number. This information is stored securely within OOOW’s internal systems and used only to process orders, deliver goods, and provide customer support.

OOOW employs appropriate technical and administrative safeguards to ensure the security of your data and to prevent unauthorised access, disclosure, or misuse. Your personal information will never be sold, rented, or traded to any third party.

We may, however, share essential details with trusted third-party service providers who assist us in fulfilling orders — for example, sharing your name and address with delivery partners to ship your OOOW piece safely to you. These providers are required to handle your information securely and in compliance with Australian privacy law.

Our website uses cookies, which are small data files stored on your device. Cookies do not contain personal or financial information; they simply help us understand how visitors use our site, allowing us to improve your browsing and shopping experience. You can disable cookies in your browser settings at any time, though some features of our website may not function optimally as a result.

By joining our mailing list, you consent to receiving updates from OOOW, including new releases, special previews, and design events. Your email address will be used solely by OOOW for communication purposes and will not be shared with external marketing parties. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting hello@ooow.com.au.

OOOW reserves the right to update this Privacy & Security Policy as needed to reflect new practices, technologies, or legal requirements. Any revisions will be posted on this page.

For questions about your personal data, online security, or an order, please reach out to our team at hello@ooow.com.au.

Thank you for trusting OOOW — where every piece is designed and delivered with care, respect, and integrity.