Shipping and Delivery

Thank you for choosing OOOW. Each piece is a material-led limited edition, handmade in Sydney as a collectible design object. Below is how we ship and deliver your order.

WHERE WE DELIVER
  • We deliver worldwide to street addresses.
  • We do not deliver to PO Boxes or Parcel Lockers.
  • No pickups / Click & Collect are offered.
DELIVERY SERVICES
  • We partner with trusted third-party carriers and premium delivery services.
COST AND ACCESS INFO
  • Delivery costs are calculated at checkout based on destination and parcel size/weight.
  • Please tell us about any access constraints (stairs only, no lift, steep driveway, remote/rural) at checkout. Extra charges may apply for hard-to-access locations.
DISPATCH TIMEFRAME
  • Standard dispatch: 3–10 business days after payment confirmation.
  • Peak periods or special releases may extend dispatch times.
CARRIER AND TRACKING
  • Once dispatched, you'll receive Email/SMS tracking from OOOW or our carrier.
  • If the email doesn't arrive, please check your spam/junk folder and then contact us at hello@ooow.com.au.
ADDRESS CHANGE AND RE-DELIVERY
  • Need to change the delivery address? Please email hello@ooow.com.au before your order is dispatched.
  • If a delivery is attempted and fails (no safe drop, inaccessible address, no one available for signature where required):
    • The parcel may be returned to the depot or to OOOW.
    • Redelivery or redirection fees may apply and will be quoted before we rebook.
LOST AND DAMAGED GOODS
  • Please inspect your parcel upon delivery.
  • Cushions / Small Items: Report damage within 24 hours of delivery.
  • Email hello@ooow.com.au with your order number, photos of the item and packaging, and a short description of the issue so we can assist promptly.
DELAYS
  • Delivery timeframes are estimates. High-volume periods, extreme weather, natural disasters, industrial action or other events beyond our control may cause delays. We'll keep you updated where possible.
RISK
  • Risk in the goods passes to you on delivery to the street address you provided (or when an authorised person accepts the delivery).
  • Title remains with OOOW until payment is received in full.
LIABILITY
  • To the extent permitted by law, OOOW is not liable for indirect or consequential losses arising from delivery delays or carrier handling.
  • Our liability is limited to the lesser of the replacement/repair of the goods or the price paid, subject to your rights under the Australian Consumer Law.
CUSTOMER CARE

Questions about shipping or an existing order?
Email: hello@ooow.com.au

We aim to respond within 2 business days.